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Find answers about orders, payments, sellers, deliveries, pickups, returns and payouts.
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Seller FAQAnswers for shop owners
Popular topics
Frequently asked
How do I place an order on Spenzit?
Browse products, add the item to your cart, proceed to checkout, select delivery or pickup, and complete payment. Once payment is confirmed, your order enters the processing flow.
How do I track my order?
Use the Track Order page and enter your order reference. If you are logged in as the buyer, you can also see your order history from your buyer dashboard.
Why is my order still processing?
Orders may remain in processing while the seller prepares the item, while warehouse intake is pending, or while the product is being checked before dispatch or pickup.
What does warehouse pickup mean?
Warehouse pickup means the buyer will collect the order from the platform hub instead of receiving home delivery. Once the order is ready, the buyer may be required to show a confirmation code before collection.
How do returns work?
Returns depend on marketplace policy and the condition of the product. If your order has an issue, contact support quickly and provide your order reference, product details, and the reason for the complaint.
How do I become a seller?
Go to the seller registration page, fill in your business or shop details, verify your account, and wait for admin review. Once approved, your seller dashboard becomes active.
Why is my seller account under review?
Seller accounts may remain under review while admins confirm the shop information, email verification, account compliance, or other onboarding requirements.
How do seller payouts work?
Seller payouts depend on eligible completed orders and the marketplace holding policy. Funds may be held for a return period before becoming available for payout request.
How do I contact support?
Use the Contact Support page and send your name, email, subject, and message. If your issue concerns an order, include the order reference for faster assistance.
Still need help?
Talk to Spenzit support.
Reach out about your account, delivery, warehouse pickup, seller approval, products or payouts.